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Q: What's your server's uptime?
A: Our server's guaranteed uptime is 99%! Our current uptime is shown below:
Q: After I purchase a plan, what do I do?
A: You should receive a welcome email within 24 hours or less after paying containing your username, password, and other important account information.
Q: How long does it take to setup an account?
A: A new account will be setup within 24 hours after successful completion of the registration form.
Q: How do I change my domain name servers?
A: Each domain name registrar, or domain provider such as GoDaddy, has a different domain name control panel. Within your domain name control panel, there is an option to set or change your name servers to a custom address. Our name servers are NS1.WEBEHOSTIN.COM and NS2.WEBEHOSTIN.COM, so please set your name servers to match. If you cannot find the name server settings within your domain control panel, please contact your domain registrar via their support. They will rectify the situation for you. We do not have control over any of your domains; we support only our hosting services.
To change your name servers at GoDaddy.com:
First, login → Click on My Account → Click on Manage My Domains. → Now, click on your domain name in the list. → Finally click on the Nameservers button. → Enter NS1.WEBEHOSTIN.COM into the Nameserver 1 field, and enter NS2.WEBEHOSTIN.COM into the Nameserver 2 field. → Click on OK. → You're done!
Q: What do I do if I am not completely satisfied with my hosting?
A: You may request technical support to see if we can address your issue, cancel your account, or receive a refund if you have purchased your hosting plan within the past seven days.
Q: Do you provide an actual domain name, also known as a URL, will all accounts?
A: No, we do not provide domain names as an addon to any of our hosting packages. However, each account has their own temporary URL which you may use until you have purchased a domain name from a domain registrar.
Q: Where can I purchase a domain name?
A: We recommend you purchase your domains from GoDaddy.com for only $9.99 per year. If you purchase a .com domain name, please use coupon code OYH3 for a $3 discount.
Q: How can we trust your hosting company?
A: We gladly comply with the hosting ethics program over at Web Hosting Stuff.com. There, customers can not only verify that we in fact do participate in the program, but customers may also rate us.
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