FAQ
We Be HostiN Frequently Asked Questions FAQ Page Questions and Answers

We Be HostiN's Frequently Asked Questions section contains questions and answers that we have received via email.  Guides and screenshots are used as answers to better serve our customers.  The following questions are commonly asked, and the answers may help you to better understand our services.  Please contact us if you have any questions about our hosting services.


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FAQ:

Q:  What's your server's uptime?

A:  Our server's guaranteed uptime is 99%!  Our current uptime is shown below:
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Q:  Where are your servers located?

A:  Our web hosting server is located in a data center in Chicago, IL.  Game servers are hosted on quad-core AMD and Intel servers located in Houston Texas, Dallas Texas, Kansas City Missouri, Atlanta Georgia, Chicago Illinois, and Amsterdam Netherlands.  Virtual private servers are hosted from our Dallas, Texas hardware.

Q:  Do you fully own your server equipment?

A:  We fully own our servers and hardware in the following locations:
  • Houston, Texas
  • Dallas, Texas
  • Kansas City, Missouri
  • Chicago, Illinois
Our hardware is rented in the following locations:
  • Amsterdam, Netherlands

Q:  How do I cancel a PayPal subscription to cancel my web hosting services?

A:  Please follow this video tutorial provided by YouTube.  It shows you step-by-step how to cancel subscriptions.

Q:  After I purchase a plan, what do I do?

A:  You should receive a welcome email within 24 hours or less after paying containing your username, password, and other important account information.

Q:  How long does it take to setup an account?

A:  A new account will be setup within 24 hours after successful completion of the registration form.

Q:  How do I change my domain name servers?

A:  Each domain name registrar, or domain provider such as GoDaddy, has a different domain name control panel.  Within your domain name control panel, there is an option to set or change your name servers to a custom address.  Our name servers are NS1.WEBEHOSTIN.COM and NS2.WEBEHOSTIN.COM, so please set your name servers to match.  If you cannot find the name server settings within your domain control panel, please contact your domain registrar via their support.  They will rectify the situation for you.  We do not have control over any of your domains; we support only our hosting services.

To change your name servers at GoDaddy.com:

First, login → Click on My Account → Click on Manage My Domains. → Now, click on your domain name in the list. → Finally click on the Nameservers button.  → Enter NS1.WEBEHOSTIN.COM into the Nameserver 1 field, and enter NS2.WEBEHOSTIN.COM into the Nameserver 2 field. → Click on OK. → You're done!


Q:  What do I do if I am not completely satisfied with my hosting?

A:  You may request technical support to see if we can address your issue, cancel your account, or receive a refund if you have purchased your hosting plan within the past seven days.

Q:  Do you provide an actual domain name, also known as a URL, will all accounts?

A:  No, we do not provide domain names as an addon to any of our hosting packages.  However, each account has their own temporary URL which you may use until you have purchased a domain name from a domain registrar.

Q:  Where can I purchase a domain name?

A:  We recommend you purchase your domains from GoDaddy.com for only $9.99 per year.

Q:  How can we trust your hosting company?

A:  We gladly comply with the hosting ethics program over at Web Hosting Stuff.com.  There, customers can not only verify that we in fact do participate in the program, but customers may also rate us.

Q:  Do you have a Facebook, Twitter, YouTube, and Google+ Plus account?

A:  Yes, we actually have all four:


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Q:  How do we start, stop, and restart game servers using your control panel software?

A:  I've created an image guide showing you how to start and stop the server.  It is a relatively easy process, but you must know where to click and what to click on.  Click on the thumbnail images to enlarge.

Step 1:  Expand the Options

Step 2: Start, Stop, Restart


Q:  How do we admin, configure, and use our game servers?

A:  The following video introduces you to our game hosting service and contains guides that show how to use the control panel and transfer files using FTP.


Last modified:  7/04/2012 Ask a Question


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